ITIL® 4 Specialist: Drive Stakeholder Value Training in Sweden

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Expert
  • Price: From €3,263+VAT
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The ITIL® 4 Specialist: Drive Stakeholder Value Training in Sweden course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

  • Align services with customer expectations,

  • Increase stakeholder satisfaction,

  • Master service co-creation techniques,

  • Deliver superior UX/CX-driven service experiences.


Exam Details

  • Duration: 90 minutes

  • Format: 40 multiple-choice questions

  • Passing Score: 70% (28 correct answers)

  • Photo ID required to sit the exam

  • Support accommodations available with notice


A valid ITIL® 4 or ITIL® v3 Foundation certificate is mandatory to enroll.

  • IT service managers

  • CX/UX designers and strategists

  • Product & project managers

  • Service delivery leads

  • Customer success managers

  • Supplier & vendor managers

  • Agile practitioners (Scrum Master, Product Owner)

This course is ideal for those who design or manage customer journeys, value realization, and stakeholder experience.

1. ITIL 4 Foundation Refresher

  • Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

  • Key journey stages

  • Methods for journey mapping and improvement

3. Explore

  • Market segmentation

  • Understanding customer needs and expectations

4. Engage

  • Communication strategies

  • Building trust with stakeholders

5. Offer

  • Demand and requirement management

  • User-centric service design and delivery

6. Agree

  • SLA negotiation

  • Setting mutual expectations on scope and quality

7. Onboard

  • Seamless onboarding and channel alignment

  • Exit planning (offboarding)

8. Co-create

  • Feedback systems

  • Value creation touchpoints and user communities

9. Realise

  • Measuring value realization

  • Service usage reporting

  • Ongoing journey improvement

Contact us for more detail about our trainings and for all other enquiries!
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Upcoming Trainings

Join our public courses in our Sweden facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
09 borgemánnu 2025
Stockholm, Malmö, Göteborg
3 Days
Classroom / Virtual Classroom
11 borgemánnu 2025
Stockholm, Malmö, Göteborg
3 Days
Classroom / Virtual Classroom
01 čakčamánnu 2025
Stockholm, Malmö, Göteborg
€3,263 +VAT Book Now
Classroom / Virtual Classroom
03 čakčamánnu 2025
Stockholm, Malmö, Göteborg
3 Days
Classroom / Virtual Classroom
01 golggotmánnu 2025
Stockholm, Malmö, Göteborg
3 Days
Classroom / Virtual Classroom
01 golggotmánnu 2025
Stockholm, Malmö, Göteborg
3 Days
Classroom / Virtual Classroom
04 golggotmánnu 2025
Stockholm, Malmö, Göteborg
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06 golggotmánnu 2025
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ITIL® 4 Specialist: Drive Stakeholder Value Training Course in Sweden

Sweden is a Nordic country that borders Norway, Finland and Denmark. The name "Sweden" originated from the "Svear", a people mentioned by the Roman author Tacitus. While being the largest Nordic country, Sweden is the fifth-largest country in Europe. Sweden has a total population of 10.4 million. The capital and largest city is Stockholm. About 15 percent of the country lies within the Arctic Circle, so that's why from May until mid-July, sunlight lasts all day in the north of the Arctic Circle. On the other hand, during December, the capital citt experiences only about 5.5 hours of daylight.

When in Sweden, visiting Stockholm's Old Town Gamla Stan, Sweden's most popular museum Vasa Museum and a UNESCO World Heritage Site; Drottningholm Palace is highly recommended.

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