C4H440 - SAP Cloud for Customer Administration Training in Sweden

Essential

• CRM/SD domain knowledge

Recommended

• SAP Cloud for Customer functional experience
• C4H410 OR C4H510
• This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
• This course is often offered during the same week as the SAP Sales Cloud Course (C4H410) / SAP Service Cloud Course (C4H510). It is recommended that this course be taken after the C4H410 / C4H510 course, to gain maximum product benefit for certification.

• Business Process Architect
• Program / Project Manager
• System Administrator

• This course will prepare you to:
• Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
• Create an organization structure enabling customers to use the solution to meet the needs of the business
• Migrate data into the application and troubleshoot migration issues
• Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
• Set up and configure the solution to manage business processes including sales, marketing, service and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Learn about the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the system

• Introduction to SAP Cloud for Customer 
• Articulating the Functional Capabilities of SAP Cloud for Customer 
• Starting the Project 
• Preparing for the Implementation Project 
• Describing Fine Tuning 
• Describing Q-Gates 
• Account and Contact Management 
• Understanding the Basic Functions of Account and Contact Management 
• Products and Price Lists 
• Understanding Products and Price List Concepts in SAP Sales Cloud 
• Organizational Structure 
• Explaining the Role of an Organizational Structure in the Solution 
• Territory Management 
• Defining Complex Territory Hierarchy Structures 
• User and Role Management 
• Maintaining Employees and Explain What a Business User Is 
• Data Migration 
• Guiding Your Customer on Which Data Should Be Migrated 
• Integration 
• Describing Integration Scenarios with CRM and ECC 
• Describing Integration with FSM 
• Describing Integration with Microsoft Outlook 
• Describing the Benefits of Integration with Social Media 
• Notifications, Workflow, and Approvals 
• Setting Up an Approval Process for Opportunities 
• Personalization and Extensibility 
• Describing How to Use Personalization and Adaptation 
• Analytics Framework 
• Exploring the Standard Reports and Create or Modify Views for Those Reports 
• Mobile 
• Describing the Different Mobile Access Options 
• Solution Walkthrough 
• Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 
• Preparing for Go-Live 
• Describing the Necessary Go-Live Activities