This ITIL® 4 Specialist: Monitor, Support and Fulfil Training in Norway is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination.
The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:
There is a 90 minute, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the learners choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
90-minute multiple-choice exam
40 questions in total
Passing score: 28 correct answers
Exam is conducted online with flexible scheduling options
A valid ITIL® 4 or ITIL® v3 Foundation certificate is required to attend this course.
IT service desk personnel
Incident and request management teams
Monitoring and infrastructure specialists
Problem management professionals
Anyone looking to improve operational maturity of IT practices
Review of ITIL 4 Service Value System (SVS)
Understanding how to assess maturity of processes and practices
Key roles and responsibilities
Incident logging, prioritization, and resolution
Leveraging service desk tools and automation
Restoring services as quickly as possible
Techniques for incident categorization and escalation
Driving efficiency through resolution patterns
Standardized processes for recurring requests
Self-service, knowledge base, and approval workflows
Enhancing user satisfaction with streamlined operations
Real-time visibility into IT services
Event correlation and alerting strategies
Early warning systems for proactive problem resolution
Identifying root causes and preventing recurrences
Integrating with knowledge management and change control
Continuous improvement through known error databases
Review of ITIL 4 Service Value System (SVS)
Understanding how to assess maturity of processes and practices
Key roles and responsibilities
Incident logging, prioritization, and resolution
Leveraging service desk tools and automation
Restoring services as quickly as possible
Techniques for incident categorization and escalation
Driving efficiency through resolution patterns
Standardized processes for recurring requests
Self-service, knowledge base, and approval workflows
Enhancing user satisfaction with streamlined operations
Real-time visibility into IT services
Event correlation and alerting strategies
Early warning systems for proactive problem resolution
Identifying root causes and preventing recurrences
Integrating with knowledge management and change control
Continuous improvement through known error databases
Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.