ITIL® 4 Specialist: Drive Stakeholder Value Training in Norway

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Expert
  • Price: From €3,263+VAT
We can host this training at your preferred location. Contact us!

The ITIL® 4 Specialist: Drive Stakeholder Value Training in Norway course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

  • Align services with customer expectations,

  • Increase stakeholder satisfaction,

  • Master service co-creation techniques,

  • Deliver superior UX/CX-driven service experiences.


Exam Details

  • Duration: 90 minutes

  • Format: 40 multiple-choice questions

  • Passing Score: 70% (28 correct answers)

  • Photo ID required to sit the exam

  • Support accommodations available with notice


A valid ITIL® 4 or ITIL® v3 Foundation certificate is mandatory to enroll.

  • IT service managers

  • CX/UX designers and strategists

  • Product & project managers

  • Service delivery leads

  • Customer success managers

  • Supplier & vendor managers

  • Agile practitioners (Scrum Master, Product Owner)

This course is ideal for those who design or manage customer journeys, value realization, and stakeholder experience.

1. ITIL 4 Foundation Refresher

  • Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

  • Key journey stages

  • Methods for journey mapping and improvement

3. Explore

  • Market segmentation

  • Understanding customer needs and expectations

4. Engage

  • Communication strategies

  • Building trust with stakeholders

5. Offer

  • Demand and requirement management

  • User-centric service design and delivery

6. Agree

  • SLA negotiation

  • Setting mutual expectations on scope and quality

7. Onboard

  • Seamless onboarding and channel alignment

  • Exit planning (offboarding)

8. Co-create

  • Feedback systems

  • Value creation touchpoints and user communities

9. Realise

  • Measuring value realization

  • Service usage reporting

  • Ongoing journey improvement



Contact us for more detail about our trainings and for all other enquiries!
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Upcoming Trainings

Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
25 juli 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
27 juli 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
09 august 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
11 august 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
01 september 2025
Oslo, Bergen, Trondheim
€3,263 +VAT Book Now
Classroom / Virtual Classroom
03 september 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
01 oktober 2025
Oslo, Bergen, Trondheim
3 Days
Classroom / Virtual Classroom
01 oktober 2025
Oslo, Bergen, Trondheim
3 Days

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ITIL® 4 Specialist: Drive Stakeholder Value Training Course in Norway

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