This ITIL®4 Specialist: Collaborate, Assure and Improve Training in Norway is an advanced 3-day training module focusing on critical ITIL practices that drive collaboration, assurance, and continuous service improvement.
Through instructor-led sessions and interactive exercises, participants explore how each of these practices contributes to optimizing the organization's value streams.
The course provides deep insight into five key practices:
Relationship Management
Service Level Management
Supplier Management
Continual Improvement
Information Security Management
Duration: 3 Days
Format: Virtual (live online sessions)
Code: ITIL4PMCAI
Tech Type: Performance-Based
Exam: 90-minute, multiple-choice online exam (60 questions)
Passing Score: 39/60 (65%)
Engage with peers and industry experts in interactive discussions
Learn how to apply best practices directly to your organization
Develop actionable plans for assurance and ongoing service improvement
Strengthen strategic and operational alignment through enhanced collaboration
A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.
IT professionals aiming to improve quality assurance and collaboration mechanisms
Teams involved in service governance, partnerships, and continuous improvement initiatives
Candidates pursuing the ITIL 4 Practice Manager certification
Organizations seeking to enhance process maturity across service value chains
By the end of this ITIL®4 Specialist: Collaborate, Assure and Improve Training in Norway, you will have gained knowledge and skills in the following areas:
Join our public courses in our Norway facilities. Private class trainings will be organized at the location of your preference, according to your schedule.