ITIL® 4 Specialist: Drive Stakeholder Value Training in Finland

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Expert
  • Price: From €3,263+VAT
We can host this training at your preferred location. Contact us!

The ITIL® 4 Specialist: Drive Stakeholder Value Training in Finland course empowers IT and digital professionals to manage stakeholder interactions, shape demand, and enhance value delivery through seamless customer journey management.

This SEO-optimized training page is tailored for those aiming to:

  • Align services with customer expectations,

  • Increase stakeholder satisfaction,

  • Master service co-creation techniques,

  • Deliver superior UX/CX-driven service experiences.


Exam Details

  • Duration: 90 minutes

  • Format: 40 multiple-choice questions

  • Passing Score: 70% (28 correct answers)

  • Photo ID required to sit the exam

  • Support accommodations available with notice


A valid ITIL® 4 or ITIL® v3 Foundation certificate is mandatory to enroll.

  • IT service managers

  • CX/UX designers and strategists

  • Product & project managers

  • Service delivery leads

  • Customer success managers

  • Supplier & vendor managers

  • Agile practitioners (Scrum Master, Product Owner)

This course is ideal for those who design or manage customer journeys, value realization, and stakeholder experience.

1. ITIL 4 Foundation Refresher

  • Core principles and the Service Value System (SVS)

2. Customer Journey Introduction

  • Key journey stages

  • Methods for journey mapping and improvement

3. Explore

  • Market segmentation

  • Understanding customer needs and expectations

4. Engage

  • Communication strategies

  • Building trust with stakeholders

5. Offer

  • Demand and requirement management

  • User-centric service design and delivery

6. Agree

  • SLA negotiation

  • Setting mutual expectations on scope and quality

7. Onboard

  • Seamless onboarding and channel alignment

  • Exit planning (offboarding)

8. Co-create

  • Feedback systems

  • Value creation touchpoints and user communities

9. Realise

  • Measuring value realization

  • Service usage reporting

  • Ongoing journey improvement



Contact us for more detail about our trainings and for all other enquiries!
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Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
01 heinäkuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom / Virtual Classroom
11 elokuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
01 syyskuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom / Virtual Classroom
01 lokakuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
04 lokakuuta 2025
Helsinki, Espoo
3 Days
Classroom
06 lokakuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom / Virtual Classroom
21 lokakuuta 2025
Helsinki, Espoo
3 Days

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ITIL® 4 Specialist: Drive Stakeholder Value Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

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Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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