ITIL® 4 Specialist: Create, Deliver and Support Training in Finland

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Expert
  • Price: From €3,263+VAT
We can host this training at your preferred location. Contact us!

In this 3-day hands-on ITIL® 4 Specialist: Create, Deliver and Support Training in Finland, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.


Exam Details

The certification exam includes 40 multiple-choice questions and lasts 90 minutes. A passing score is 70% (28/40). Preparation is built into the training, and the exam is delivered via a secure proctoring system.

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

  • Professionals managing IT service operations

  • Individuals involved in the full product/service lifecycle (development to support)

  • Teams responsible for performance, stability, and continual improvement

  • Anyone ensuring services meet defined quality levels

Quick Refresher: ITIL 4 Fundamentals

  • Core principles, value streams, service value system

Creating Value Through New Services

  • Designing and launching a new service using value stream mapping

  • Integration of service design, testing, release, and change practices

Supporting Existing Live Services

  • Structured models for live service support

  • Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

  • Leveraging automation, RPA, AI, ML, and AIOps

  • Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

  • Build vs. buy decisions

  • Comparing outsourcing models

  • Managing service integration with multiple vendors



Contact us for more detail about our trainings and for all other enquiries!
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Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
21 heinäkuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom
11 elokuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom / Virtual Classroom
03 syyskuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
10 syyskuuta 2025
Helsinki, Espoo
€3,263 +VAT Book Now
Classroom / Virtual Classroom
22 lokakuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
22 lokakuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
23 marraskuuta 2025
Helsinki, Espoo
3 Days
Classroom / Virtual Classroom
27 marraskuuta 2025
Helsinki, Espoo
3 Days

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ITIL® 4 Specialist: Create, Deliver and Support Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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