ITIL®4 Specialist: Collaborate, Assure and Improve Training in Finland

  • Learn via: Classroom
  • Duration: 3 Days
  • Level: Intermediate
  • Price: From €3,484+VAT
We can host this training at your preferred location. Contact us!

This ITIL®4 Specialist: Collaborate, Assure and Improve Training in Finland is an advanced 3-day training module focusing on critical ITIL practices that drive collaboration, assurance, and continuous service improvement.

Through instructor-led sessions and interactive exercises, participants explore how each of these practices contributes to optimizing the organization's value streams.

The course provides deep insight into five key practices:

  • Relationship Management

  • Service Level Management

  • Supplier Management

  • Continual Improvement

  • Information Security Management


Course Details

  • Duration: 3 Days

  • Format: Virtual (live online sessions)

  • Code: ITIL4PMCAI

  • Tech Type: Performance-Based

  • Exam: 90-minute, multiple-choice online exam (60 questions)

  • Passing Score: 39/60 (65%)


Added Value

  • Engage with peers and industry experts in interactive discussions

  • Learn how to apply best practices directly to your organization

  • Develop actionable plans for assurance and ongoing service improvement

  • Strengthen strategic and operational alignment through enhanced collaboration

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.

  • IT professionals aiming to improve quality assurance and collaboration mechanisms

  • Teams involved in service governance, partnerships, and continuous improvement initiatives

  • Candidates pursuing the ITIL 4 Practice Manager certification

  • Organizations seeking to enhance process maturity across service value chains

By the end of this ITIL®4 Specialist: Collaborate, Assure and Improve Training in Finland, you will have gained knowledge and skills in the following areas:

  • Core principles of value streams and how they apply to ITIL practices
  • The use of a capability model to assess and mature IT processes
  • Success factors, KPIs, and detailed workflow elements for each practice
  • Key roles and responsibilities required for each discipline
  • Technology, tools, and third-party contributions to each process
  • Structured development paths for improving each practice


Contact us for more detail about our trainings and for all other enquiries!
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Upcoming Trainings

Join our public courses in our Finland facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

Classroom / Virtual Classroom
07 heinäkuuta 2025
Helsinki, Espoo
€3,484 +VAT Book Now
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ITIL®4 Specialist: Collaborate, Assure and Improve Training Course in Finland

Finland is a country located in northern Europe. Helsinki is the capital and largest city of the country. The majority of the people are Finns but there is also a small Lapp population in Lapland, where the country is famous for the Northern Lights. Finland's national languages are Finnish and Swedish.

Known for its vast forests, lakes, and natural beauty, Finland is one of the world's largest producers of forest products, such as paper, pulp, and lumber. One of the world's largest sea fortresses Suomenlinna, Rovaniemi with the "White Nights", dogsled safaris and of course the Northern Lights are what makes Finland so popular for tourists. Finland is one of the best places in the world to see the Northern Lights and attracts millions of tourists during its seasons.

Finland is home to a thriving technology industry and is widely recognized as one of the world's leading technology hubs. Companies such as Nokia and Rovio (creator of the popular game Angry Birds) are based in Finland. Some of the key factors that have contributed to Finland's success in technology include; strong investment in research and development, a highly educated workforce and fundings.

Finland has a strong educational system, and is widely regarded as one of the world's most literate countries. In fact, Finland's literacy rate is one of the highest in the world, and its students consistently perform well in international tests of math and reading ability.

Also, as a pioneer in environmental sustainability, Finland is known for its efforts to reduce its carbon footprint and promote clean energy. This Nordic country is also famous for its unique and distinctive cultural heritage, including its traditional folk music and its elaborate traditional costumes.

Helsinki, Finland's capital city, is the country's business center. Helsinki is Finland's largest city, and it is home to many of the country's major corporations and organizations, including many of the country's leading technology firms. The city is also a commercial, trade, and financial center, as well as one of the busiest ports in the Nordic region.

Take advantage of our diverse IT course offerings, spanning programming, software development, business skills, data science, cybersecurity, cloud computing and virtualization. Our knowledgeable instructors will provide you with practical training and industry insights, delivered directly to your chosen venue in Finland.
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