The training module delivers structured insights into five core practices essential to IT service governance and control:
Asset Management
Change Enablement
Deployment Management
Release Management
Service Configuration Management
This course equips professionals with both strategic and operational know-how to improve service delivery using globally recognized best practices.
Duration: 3 Days
Delivery: Virtual (live online sessions)
Code: ITIL4PMPIC
Tech Type: Performance-based
Exam: 90-minute online test, 60 multiple choice questions
Pass Mark: 39/60 (65%)
A valid ITIL® 4 or ITIL® v3 Foundation certificate is required for participation.
Professionals involved in IT service operations
Individuals managing infrastructure and deployments
Anyone aiming to pursue ITIL 4 Master-level certification
Teams working in change, release, and configuration processes
By the end of this training, you will have gained knowledge and skills in the following areas:
This course delivers for learners the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices focussed around implementation and control of service, IT hardware, software or processes. It covers the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice.
It is intended to provide learners with best practice guidance at both strategic and operational levels for maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the course. It also allows learners to ‘meet’ like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the trainer.
Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.