The training course equips professionals with strategic capabilities to successfully engage, evaluate, procure and manage cloud services using a structured customer journey model aligned with the ITIL 4 framework.
Rather than focusing on technical architecture, this course explores how to:
Make vendor-neutral cloud decisions
Evaluate service value and risks
Build strong relationships with Cloud Service Providers (CSPs)
Enable end-to-end cloud value realization
Duration: 90 minutes
Format: 40 multiple-choice questions
Pass mark: 70% (28 correct answers)
Closed-book exam
Delivered online with flexible scheduling
This is an ITIL Extension Module and does not count toward the Managing Professional designation
A foundational understanding of ITIL is required.
Holding an ITIL® 4 Foundation certificate is preferred but not mandatory.
IT and business leaders involved in cloud sourcing decisions
Supplier relationship and procurement managers
Cloud strategy architects and transformation teams
Professionals aiming to optimize vendor collaboration
Those looking to apply ITIL best practices to cloud adoption
Managing the full lifecycle from exploration to onboarding
Aligning cloud services with business outcomes
Applying a vendor-neutral assessment model
Matching service features with organizational needs
Creating alignment between business goals and CSP capabilities
Enabling seamless integration into IT operations
Identifying key risks in multi-cloud and hybrid scenarios
Using ITIL principles to ensure value realization and transparency
Tracking the effectiveness of procured services
Applying feedback loops to optimize future engagements
Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.