In this 3-day hands-on ITIL® 4 Specialist: Create, Deliver and Support Training in Belgium, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.
Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.
The certification exam includes 40 multiple-choice questions and lasts 90 minutes. A passing score is 70% (28/40). Preparation is built into the training, and the exam is delivered via a secure proctoring system.
To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.
Professionals managing IT service operations
Individuals involved in the full product/service lifecycle (development to support)
Teams responsible for performance, stability, and continual improvement
Anyone ensuring services meet defined quality levels
Core principles, value streams, service value system
Designing and launching a new service using value stream mapping
Integration of service design, testing, release, and change practices
Structured models for live service support
Key support practices: incident, knowledge, SLAs, monitoring
Leveraging automation, RPA, AI, ML, and AIOps
Applying CI/CD pipelines to improve speed and consistency
Build vs. buy decisions
Comparing outsourcing models
Managing service integration with multiple vendors
Join our public courses in our Belgium facilities. Private class trainings will be organized at the location of your preference, according to your schedule.
C. G. - BT Hizmet Yönetimi Müdürü
LC WAIKIKI MAĞAZACILIK HİZ. TİC. A.Ş.
Rated the training 5 stars.